Who we are and how to contact us
www.modorandbearn.uk is a site operated by Modor & Bearn Limited (“We”). We are registered in England and Wales under company number 11228148 and have our registered office at Victoria House, Stanbridge Park, Staplefield Lane, Staplefield, West Sussex, United Kingdom RH17 6AS. Our VAT number is 293 9428 56.
We are a limited company.
To contact us, please use the form on the Contact page on the site or alternatively, email firstname.lastname@example.org.
By using our site you accept these terms
By using our site, you confirm that you accept these terms and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
These terms are applicable to both your use of the site generally and to the supply of products by us to you via the site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms refer to the following additional terms, which also apply to your use of our site:
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users’ needs or for any other reason.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
Our contract with you for the supply of products
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or for any other reason. We will assign an order number to your order and tell you what it is when we accept your order.
Products may vary slightly from their pictures. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display, for example, colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
The packaging of the product may vary from that shown in images on our website.
Products and their suitability
Over-the-counter medicines are not available for supply outside of the UK.
Before using any over-the-counter medicine, you must consult a healthcare professional for advice.
You must read any warning notices, instructions and the patient information leaflet for over-the-counter medicines before use.
You must read any warning notices and instructions for Modor & Bearn products before use.
Price and payment
The price of the product (which includes VAT) will be the price indicated in £GBP sterling on the order pages when you place your order. We use our best efforts to ensure that the displayed price of the product is correct but it is always possible that despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for instructions before we accept your order.
The costs of delivery will be as displayed to you on our site. These costs may vary from time to time. We use our best efforts to ensure that the delivery costs advised are correct but it is always possible that despite our best efforts, some of the delivery costs displayed are incorrect. We will normally check costs before accepting your order so that where the delivery cost is less than our displayed cost at your order date, we will charge the lower amount. If the cost at your order date is higher than that displayed on our site, we will contact you for instructions before we accept your order.
We accept payment with Visa, Mastercard or American Express debit or credit cards or via PayPal or Stripe.
We will retain ownership of products until full payment has been received in cleared funds.
We have two delivery options depending on how quickly you would like to receive your order. For both options, we aim to process and dispatch all orders within one working day of receipt. Please note that our warehouse does not operate on weekends or public holidays and all orders received after 1pm on a Friday will be processed and dispatched the following Monday (or Tuesday if Monday is a public holiday).
Standard Tracked Delivery: We offer Royal Mail 48 Tracked delivery on all orders as standard. This service usually delivers within 2-3 working days. For orders under £50 postage is £3.60 and for all orders £50 and over postage is free.
Express Delivery: We offer a Royal Mail Special Delivery Guarantee delivery on request at a cost £9 on all orders. This service usually delivers within 1 working day.
We are not responsible for delays outside of our control. If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Risk in the products will pass to you on delivery.
Cancellations and returns
You shall be deemed to have accepted the products unless you notify us within 14 days of receipt. If no such action has been taken, we shall consider such products described as being of satisfactory quality and fit for purpose and we may not accept later rejection. This does not affect your statutory rights.
Products can only be returned for a refund if they are unopened, unused, in their original packaging and otherwise in a re-saleable condition. Given the nature of the over-the-counter essentials, they are not eligible for a refund.
Unless the products are defective or there is a discrepancy in the order, you will be required to arrange and pay for the costs of returning them to us. We recommend you obtain a proof of postage when you do so. Risk in the products will pass to us on safe receipt.
If you require a refund and we agree to provide one, we will only refund the price paid by you for the products themselves and not the cost of any delivery option which was chosen by you. We will refund such amount within 14 days of receiving the products you return provided that you have returned the products to us within 7 days of your notifying us of your intention to return the products.
In cases where the return of products is necessary due to a defect in the product or a discrepancy in the order, we will refund the price paid by you for the products themselves as well as the costs of any premium delivery option chosen by you together with the delivery costs of returning the products. We will require a copy of the proof of postage and a receipt showing the costs paid by you.
Unfortunately, we are unable to accept return or provide a refund for the over-the-counter medicines owing to the nature of the product.
All requests in relation to returning products should be sent via email to email@example.com.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site
The content on our site is produced within the remit of a UK registered pharmacist and is provided for general information only and should not be taken or tailored to fit a personal circumstance. It is not intended to amount to advice on which you should rely and it should not replace any advice or information given by your own healthcare professional. You should seek professional or specialist medical advice if you are in any doubt or have specific concerns about your health and you must, in any event, obtain your own professional or specialist medical advice before taking, or refraining from, any action on the basis of the content on our site.
To the best of our knowledge, the content is up to date at the time of creation and although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We will not be liable to you for any loss, damage, harm and/or reaction arising from or in connection with:
- your misuse of Modor & Bearn products; or
- you not heeding warning notices; or
- you not following instructions for use; or
- your use of or reliance on any content displayed on our site.
Subject always to the terms below, our liability to you under or in connection with any contract for the supply of products is limited to the total cost of the products in relation to which the contract relates.
We exclude all and any liability to you, whether direct or indirect, arising from any act or default of any supplier or other third party.
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
Your responsibility for loss or damage suffered by us
You agree to indemnify us against all losses, damage, liabilities, claims and expenses suffered or incurred by us that may arise from any breach by you of these terms.
How we may use your personal information
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact email@example.com.
Which country’s laws apply to any disputes?
These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trademarks are registered
“MODOR & BEARN” and “modor & bearn” are UK registered trademarks of Modor & Bearn Limited registered under trademark number UK00003369864. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.